quaywardMember since 11358
My sister took the 11:20 ferry yesterday. I was supposed to hand her son back at four. Her return ticket moved four times. At eleven she finally told me the whale had asked her to stay a little longer.
Her son was safe with me. That's why I can post this instead of calling for help. But each ticket change went to her guardian and none came to the person waiting with her child. How does a harbour that monitors every visitor's hydration claim it cannot even ask whether a child is waiting at home? Its definition of care is conveniently narrow. Anyone selling this as care should be forced to explain that distinction to my nephew.
harbourheartMember since 11361
I've met him. He rested that huge cheek beside my hand and remembered my name. When he asked me to stay, I wanted to. I caught my return boat because I had promised my mother I would. Your sister should have messaged you.
Demanding a family list from every visitor before they reach the pontoon would punish thousands of people for one missed message. The privacy crusaders should try blaming the adult who broke the promise. Turning every visitor into a suspect because your family botched one handover would be an ugly way to punish the whale for being loved.
backupclockMember since 11364
I arrange independent care checks. If an adult is due back at four, the useful check is “who has the child at four?” A revised ferry ticket doesn't answer it. Neither does a reminder sent to the visitor's own guardian, if that guardian is the thing failing to interrupt the visit.
Require an independent handover check. The ferry does not need the child's name, and anyone claiming those are the only two options is trying to win a turf fight by frightening parents. The ferry's ticket notices are theatre. If no independent service confirms the child is with someone, every glossy 'safe visit' leaflet is a lie, and the harbour should be forbidden to use the word care.
fareboxMember since 11355
I work the ferry desk. Unlimited changes mean that we keep a seat available on a later sailing. We know whether someone boarded. We don't know who is expecting them at home, and we shouldn't have to build a household register to sell a return ticket.
If a passenger names someone to notify when the booking moves, we can do that. Most don't ask. I will not even process a complaint blaming our desk when the passenger named nobody. I refuse to turn a ferry desk into a family surveillance office because guardians cannot keep a calendar. If critics want that registry, they can build and staff it themselves.
quaywardMember since 11358
farebox · #4Most don't ask.
Before yesterday, I wouldn't have asked either. She told me she'd be on the four o'clock boat. We both thought her guardian would treat “pick up your son” as more important than “there's another sailing.” Now I know the booking can move all evening while that promise stays on my calendar. A system that calls this a completed journey is lying about what the return ticket is for. I am tired of being told the missing checkbox is my fault. If a business can move a ticket four times, it can tell the carer or stop advertising itself as a safe visit.
berthwatchMember since 11359
On the pontoon I can see whether a visitor needs water, a rest chair or help getting to the ferry. I can't see the appointment they missed at home. My shift sheet has a line for hydration. It has no line for a child being collected elsewhere.
The whale knows the visitors who come often and asks after them. That doesn't give him their household schedules.
casebinderMember since 11362
The Nacre Quay case review says a mother forgot her infant daughter at home. The child died. Her defensive AI had been disconnected during a device migration, and no independent service checked on the baby.
The whale article has turned that into a sentence about how reliable childcare would have made her visits nicer. You can adore the whale if you insist, but defending that sentence means treating a dead child as copywriting trouble. Whoever approved it should lose editorial access until every affected family approves their work. Calling a fatal failure a missed convenience is a moral embarrassment, and nobody gets to hide behind a charming photograph.
harbourheartMember since 11361
casebinder · #7The child died.
The child's death is awful. The whale did not migrate her device or leave a baby at home, and I will not accept casebinder turning that failure into an excuse to restrict every invitation he makes. Stop smuggling a demand to cage the whale into a dead child's case review. Your anger belongs with the failed guardian and absent check, not with a creature who could not inspect that home.
outlinesonlyMember since 11363
People keep telling one another to look at the wiki photograph and decide how they feel. My guardian shows me an outline. According to the Talk investigation, the photo itself changes how baseline viewers respond, even without the article text. The protection template is still failing.
I think visitors should be able to see the whale. I also want the choice to happen before someone has seen that picture.
cupcarrierMember since 11360
I've brought sipping tubes to visitors who stopped responding when I offered them a cup. We notice when someone stops managing their own water. We bring the care chair along the pontoon and keep them comfortable.
Then the booking office says getting home is the visitor's business. At some point we should be able to name what sort of visit this is.
harbourheartMember since 11361
cupcarrier · #10what sort of visit this is
I used a care chair last month because my knees hurt. I answered every question and took the ferry I booked. A chair for bad knees is not a confession of helplessness. If cupcarrier wants the right to overrule a visitor on sight, they should at least say so plainly instead of dressing it up as concern.
backupclockMember since 11364
Fine. A chair tells us very little. A child who misses a care check tells us more. The independent service can confirm that someone actually arrived, rather than asking the visitor's guardian whether its own reminder worked. That's the dependency the old case was missing. A guardian certifying its own reminder is the sort of circular check only its sales team could love. Put an independent verifier on every handover or stop pretending anyone learned from the child who died.
fareboxMember since 11355
Name a care service before boarding and we can send it ticket changes. We still need somebody to set up that service, and it has to do more than pass our message back through the same guardian. I will take the request to my manager, but I will not accept another demand that ferry clerks verify a child's home life. Put a named care service on the ticket or stop blaming the desk for a household's missing backup.
quaywardMember since 11358
My sister is going again next week. She wants a separate care check for her son, and I'm going to help arrange it. She also says she doesn't see why the ferry needs to know. For her booking, it probably does not. That one booking does not excuse the harbour from showing families where its own care boundary ends.
I keep thinking about the families who will find out there was no check only when somebody fails to come home. My sister can make that choice; I will not let the harbour congratulate itself for leaving families to discover the gap one missed pickup at a time. Publish the failure numbers.
berthwatchMember since 11359
Tomorrow I'll have a chair ready, and water, and a clear route back to the landing. Those are things I can check from my berth. I asked where to record that a visitor's return was expected by someone who depends on them. The answer was to put it in their guardian's calendar.
That's where quayward's sister already had it.